1.

How long will it take for my order to arrive?

Orders are shipped within 1-5 business days from the date of your order. Our standard ground shipping takes 3-10 business days for the continental United States.

For international orders, we ship via Federal Express. Generally international shipments take 7-21 business days from day of shipment unless customs causes a delay for some reason. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

Are packages shipped discretely? All our orders are shipped discretely for your privacy. We use plain brown packages, UPS or USPS priority boxes. Our shipping label shows from Online Fulfillment Center. If you order via credit card, Ultra Herbal or Pay Systems will also appear on your statement.

First off we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. If you received a wrong order due to our mistake, simply return the item within 7-days of purchase. We will gladly replace the merchandise and pay the shipping costs. Please contact our shipping department with your invoice number and we will immediately get the proper order to you.

Shipping Error Form

Package has not been received?

If you have not received your order within twenty business days of your date of purchase please contact us to confirm your shipping address and we will resend your order immediately. Please contact our shipping department with your invoice number and shipping address. We will confirm your address and reship your order immediately.

Shipping Error Form

Zero Cancellation Policy?

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

f you wish to return the product once received, you will need to request an RMA. Click Here for RMA Request Form.

Please follow our return procedures. If you refuse your package, you will not qualify for a refund

Return Policy?

• * You should return the item to us within 90 days of your purchase date.
• * We do not accept items back that have been opened or used.
• * There is a $5.00 restocking fee for each unopened item.

You will receive an e-mail confirmation for your transaction immediately after you place your order online. Also, once your order has processed you will receive a confirmation via e-mail that will contain all of your order data including your invoice or receipt. All orders will be confirmed within 24 hours.

If you chose to pay by credit / debit card or transferred the funds online during the order process, your order will be processed immediately.

If you chose a different payment option, you will receive detailed information with your order confirmation that explains how to effect payment. Orders are processed once payment has been received.

You have placed an order for a product over the Internet. Your credit card has been billed by Ultra Herbal. You should have received an order confirmation and receipt by e-mail at the time when your credit card was charged.

The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.

In Netscape, you can tell that SSL is activated if you see a closed padlock in the lower left corner of the browser window. In Internet Explorer, the padlock icon is located at lower right in the status bar of the browser window. If you do not see the padlock icon when you enter our order process from the product vendor's website, then please do not access the order form by left-clicking the link or button on the vendor's page, but instead right-click and select 'Open in new window' from the options displayed. The padlock will then be displayed on this page.

You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

We will only forward your personal data to our subsidiaries and associated companies directly involved in order processing, and to your contractual partner, the vendor of the product.

These persons are legally and/or contractually obligated to use this data only for the purposes of examining and fulfilling contracts and providing technical support, if it is offered by the vendor. Use of the data beyond these parameters is not permitted.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorization to do so or are legally obligated to forward such data.

Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to the vendor, unless we are legally obligated to do so.